FAQ

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Which companies are participating this year?

You can find the list of partners for the 2025 Helsinki Coffee Festival and Ice Cream & Chocolate Carnival updated on our website. Follow our social media channels for the latest updates and news related to the events.

Exhibitors at Helsinki Coffee Festival

Exhibitors at Ice Cream & Chocolate Carnival

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TICKETS & SESSIONS

If I buy a ticket to Helsinki Coffee Festival, can I also attend the Ice Cream & Chocolate Carnival (and vice versa)?

Yes. One ticket includes access to both events, which take place at the same time and location.

What does the ticket include?

Your ticket includes access to both events and over 80 stands featuring coffee, tea, kombucha, ice cream, and chocolate. Many exhibitors offer free samples and sell their products for takeaway.

You'll also get to taste the award-winning products (for example Coffee of the Year, Ice Cream of the Year).

Read more about the competitions here.

In addition, you get to try different appliances, enjoy interesting stage programs and fun activities such as the Silent Tea Room, Cupping, Coffee Quiz, and Ice Cream Bingo. Many of the exhibitors also organize activities and raffles at their stands.

See the exhibitors for Helsinki Coffee Festival

See the exhibitors for Ice Cream & Chocolate Carnival

More about the event program and activities

What does a session ticket mean?

Tickets are valid only during the selected session. We recommend arriving at the start of your session to make the most of your visit.

Opening hours & Sessions:

Friday, April 25

  • Afternoon session: 15:00 – 19:00

Saturday, April 26

  • Morning session: 10:00 – 14:00
  • Midday session: 13:00 – 17:00
  • Afternoon session: 15:00 – 19:00

Sunday, April 27

  • Morning session: 10:00 – 14:00
  • Midday session: 12:00 – 16:00
  • Afternoon session: 14:00 – 18:00

Can I exchange my ticket?

As a general rule, purchased tickets are non-refundable and non-exchangeable. However, we understand that unexpected situations may arise.
If you need to change your ticket to a different day or session, please contact Tiketti at hei@tiketti.fi. They will review requests on a case-by-case basis.

Cultural Benefits

Yes, tickets can be purchased using cultural vouchers and cards. For more information, check Tiketti’s site.

Can I bring a child for free?

Children under 2 enter free with a ticket-holding guardian.
There is a separate children's ticket available for kids aged 2–10.
Please note: the event can be crowded at times. We recommend leaving strollers in the free stroller parking near the cloakroom.

ARRIVING & CLOAKROOM

How do I get to the event?

Venue address: Kaapelitehdas, Kaapeliaukio 3, Helsinki

There are only a few paid parking spaces nearby, so we recommend arriving by foot, bike, or public transport.

Bike racks are located in three different spots: the courtyard of Kaapelitehdas, near the G entrance and museum and by Tammasaarenlaituri (seaside entrance)

Public transport:
You can reach Kaapelitehdas easily via: Metro (Ruoholahti station), tram (Kaapelitehdas stop) and multiple bus routes

Check your best route using the HSL Journey Planner.

Is there a cloakroom and stroller parking?

Yes, a paid cloakroom is available, along with a stroller parking area.
We recommend leaving outerwear in the cloakroom. The venue is an old building and may get warm in sunny weather – a t-shirt usually works just fine.

Can I bring a dog or pet?

Unfortunately, pets are not allowed but service dogs are welcomed.

EVENT SERVICES

What payment methods are accepted?

At the ticket booths, bar, cloakroom, and deposit cup points, only card payments are accepted.
At the stands, payment methods may vary, but all accept cards.

Are reusable cups provided?

Yes. You'll receive a reusable tasting cup in exchange for a deposit. You can exchange it for a clean one at info points or wash it at cup stations.
You can also bring your own cup.

How are allergies and special diets accommodated?

Please ask the exhibitors directly for dietary and allergy information.
Many stands offer vegan and gluten-free options.

Is there food at the event?

The main offerings are coffee, tea, kombucha, chocolate, and ice cream.
Some stands offer small savory bites. There are also restaurants near Kaapelitehdas.

ACCESSIBILITY

Arrival at the Event

The event will be held at Kaapelitehdas (Cable Factory) in Helsinki, at the address: Kaapeliaukio 3, 00180 Helsinki.

Entrance:

The main entrance to Kaapelitehdas at Lasipiha (Glass Courtyard) is accessible. There are automatic doors on the Kaapeliaukio side of Lasipiha.
The entrance to the event is located at Lasipiha near Staircase E. A ramp will be installed at the entrance to facilitate access to the event. Due to space constraints, the ramp's slope will be steeper than accessibility standards recommend.

Access to the 2nd Floor

To access the second floor of the event, use the spacious elevator at Staircase D, located in the middle of the event area.
Our staff will assist with moving between floors and finding the elevators.

Accessible Toilets

There are two accessible toilets at the event — one upstairs and one downstairs.

Assistants for Special Groups

Assistants accompanying attendees with special needs can enter the event free of charge.

Kaapelitehdas Accessibility

More information about the accessibility of Kaapelitehdas:

https://www.kaapelitehdas.fi/esteettomyys

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